A 24/7 AI-powered Personal Benefit Concierge for all Employees

A 24/7 AI-powered Personal Benefit Concierge for all Employees

The first Personal Healthcare Concierge, available 24/7 over Voice (Phone), SMS (Text) and Chat that makes benefit understandable, care more accessible while helping lower healthcare costs for the plan member and employer.

The first Personal Healthcare Concierge, available 24/7 over Voice (Phone), SMS (Text) and Chat that makes benefit understandable, care more accessible while helping lower healthcare costs for the plan member and employer.

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You

Mondays after 12 pm. I need a physical.

Mondays after 12 pm. I need a physical.

Concierge Alex

Great choice, Bob! I'd be happy to help you schedule an appointment with Dr. Tami Simard. To proceed with scheduling, I'll need a few details:

  1. When would you prefer to have your appointment? (date and time)

  2. What's the reason for your visit?

  3. Do you have any specific medical conditions I should note?

You

Dr. Simard

Dr. Simard

Concierge Alex

Would you like to schedule an appointment with any of these doctors? If so, please let me know which one you prefer.

LIVE CONCIERGE

State-of-the-art AI Powered Platform

State-of-the-art AI Powered Platform

The first fully integrated and connected omni-channel experience available to employees. Our concierge is available via Voice/Phone, Text/SMS and chat and is focused on solving healthcare challenges to help drive outcomes at the lowest cost.

The first fully integrated and connected omni-channel experience available to employees. Our concierge is available via Voice/Phone, Text/SMS and chat and is focused on solving healthcare challenges to help drive outcomes at the lowest cost.

Remove Employee Friction - deploy a concierge to solve healthcare challenges

Remove Employee Friction - deploy a concierge to solve healthcare challenges

Convert Information into Action

Ph.D in Plan Benefits: answers any benefit question

Doctor Finder & Scheduler: Increase access to healthcare services.

Point Solution / Affiliate benefits: answers access, eligibility questions for Vision, Dental, Behavioral Health etc.

Cost Transparency: delivers medical, procedure & Rx costs

Auto Enrollment into Cost Saving Rx Programs: supports members who cannot afford a prescription

Gaps in Care / Wellness Prompts: Promotes screenings and wellness programs to active members on their health journey

Human in the loop: For complicated interactions a human team is on standby to assist employees

Text Message • SMS

I've found several primary car doctors sin the Westlake area for you:

  1. UCLA Health Westlake Village Primary & Specialty Care 📍32144 Agoura Rd, Westlake Village, CA 91361

  2. Dr. Edward B. Portnoy, MD 📍3180 WIllow Ln, Thousand Oaks, CA 91361

Westlake, CA

I'd be happy to help you find a primary care doctor, Bob! To get you the most accurate results, I'll need to know your location.

Please hold on for a moment while I get your answer.

CONCIERGE

How it Works

How it Works

Intelligent by Design

Available 24/7

Voice (Phone) + SMS/Text + Chat

Trained on SPDs, Point-Solutions etc.

Converts plan information into Action

Easy to Launch & Use

Send SPD, Plan documents & Eligibility file

AI trains on information

Index returns Phone # to Text & Call

Give your employees an End-to-End Navigation solution that meets them where they are

Give your employees an End-to-End Navigation solution that meets them where they are

Voice

Voice

A digital rep who can answer the majority of inquiries

A digital rep who can answer the majority of inquiries

Ph.D in Plan Content

Ph.D in Plan Content

Concierge is an expert in plan and benefits

Doctor Finder

Doctor Finder

Concierge can find and schedule MD appointments

Concierge can find and schedule MD appointments

SMS (Text)

SMS (Text)

Over 90% of consumers respond to text messages in 2 minutes

Over 90% of consumers respond to text messages in 2 minutes

Real-time benefits

Real-time benefits

Delivers Insured (Rx, medical), copay, cash prices

Delivers Insured (Rx, medical), copay, cash prices

Plugs into Partners

Plugs into Partners

increase the effectiveness of point solutions and affiliate benefits

Web (Chat)

Web (Chat)

Seamless plugs into website

Seamless plugs into website

Autonomous Enrollment

Autonomous Enrollment

Copay, CRM, Patient Assistance

Copay, CRM, Patient Assistance

Human in the loop

Human in the loop

AI passes tough cases to patient support

AI passes tough cases to patient support

About

About

Designed by industry experts from Claim Choice, Galileo, One Medical and 3x AI Founder Sage Khanjua, Index Health has released the first Personal Healthcare Concierge, available 24/7 over Voice (Phone), SMS (Text) and Chat that makes benefit understandable, care more accessible while helping lower healthcare costs for the plan member and employer.

Designed by industry experts from Claim Choice, Galileo, One Medical and 3x AI Founder Sage Khanjua, Index Health has released the first Personal Healthcare Concierge, available 24/7 over Voice (Phone), SMS (Text) and Chat that makes benefit understandable, care more accessible while helping lower healthcare costs for the plan member and employer.

“At Index Health we believe all employees should have access to a personal benefits Concierge who can guide them through benefit & network questions. By providing access to plan, network, Rx, and point solution information in real-time we increases access to care and reduces healthcare costs while increasing the scale of HR and Benefit teams.”

-Sage Knajua, Co-Founder

Request a demo

Request a demo

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